FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact same product shown in the images. All photos are taken in real life with natural lighting to accurately represent our premium eczema cream. Our packaging and formula remain consistent across batches, so what you see is exactly what you’ll get — a rich, soothing, fragrance-free moisturizer designed specifically for sensitive and eczema-prone skin.
You can access your sales receipt by logging into your account on our website and navigating to “Order History.” Your receipt will be available under each order. Alternatively, we automatically send a digital copy of your receipt to the email address you provided at checkout. If you need help locating it, feel free to contact our customer care team.
We stand behind the quality of our products. If you’re not completely satisfied, you may return your order within 30 days of delivery for a full refund or exchange. Please note: due to hygiene reasons, all returned products must be unopened and in their original packaging. To start a return, visit our “Returns & Refunds” page or contact us directly. We’ll guide you through the process step-by-step.
Yes, we do restock popular items regularly! When a product shows as “out of stock,” it means we’ve temporarily sold out due to high demand. We typically replenish inventory every 2–4 weeks, depending on supply chain timelines. You can sign up for restock notifications on the product page to be alerted when your favorite eczema cream is back in stock.
We currently ship worldwide! Orders are dispatched from our fulfillment center in [Your Country/Region, e.g., the United States] and delivered via trusted carriers such as USPS, DHL, or FedEx, depending on your location. Shipping times vary by region — most domestic orders arrive within 3–7 business days, while international shipments take 7–14 days. Tracking information is sent to your email once your order ships.
